rich777 Privacy Policy

1.1 rich777 is committed to protecting the privacy and personal data of all players who use our online casino and sportsbook platform. This Policy applies to all personal data collected through the rich777 website, mobile platform, and any related services (collectively, the "Platform").

1.2 This Policy should be read together with the rich777 Terms & Conditions, which are available at /terms-conditions. In the event of any conflict between this Policy and the Terms & Conditions regarding data privacy matters, this Policy shall prevail.

1.3 rich777 processes personal data in accordance with applicable Philippine data protection legislation and the requirements of relevant gaming regulatory frameworks. We are committed to transparency in how we handle your information and to giving you meaningful control over your personal data.

2.1 rich777 collects the following categories of personal data from players:

• Identity Data: Full name, date of birth, nationality, government-issued identification number, and copies of identity documents submitted for verification purposes;
• Contact Data: Email address, mobile phone number, and residential address (including city, province, and postal code);
• Financial Data: Payment method details (e.g., GCash account reference, BPI/BDO/Metrobank account details, PayMaya reference), transaction history, deposit and withdrawal records;
• Account Data: Username, account preferences, login history, session data, and responsible gaming settings;
• Gaming Data: Game participation history, betting records, wagering activity, and bonus usage;
• Technical Data: IP address, device type, browser type and version, operating system, and platform access logs;
• Communications Data: Records of your communications with rich777 customer support, including live chat transcripts and email correspondence.

2.2 Where required by applicable law or regulatory obligation, rich777 may also collect enhanced due diligence information, including source of funds documentation and proof of address.

3.1 rich777 collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated Technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies;
• Third-Party Sources: Information received from payment processors, identity verification service providers, fraud prevention agencies, and regulatory bodies as part of our compliance obligations;
• Platform Activity: Data generated through your use of the Platform, including gaming activity, transaction records, and account interactions.

4.1 rich777 uses your personal data for the following purposes:

• To create, manage, and maintain your rich777 account;
• To verify your identity and age in accordance with Philippine gaming regulations (21+ requirement);
• To process deposits, withdrawals, and other financial transactions;
• To provide customer support and respond to your enquiries and complaints;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct;
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements;
• To administer bonuses, promotions, and loyalty programs;
• To personalize your experience on the Platform and improve our services;
• To send you service-related communications, including account notifications and security alerts;
• To send you marketing communications about rich777 products and promotions, where you have provided consent or where we have a legitimate interest to do so;
• To analyze Platform usage and performance for internal business purposes;
• To enforce our Terms & Conditions and other applicable policies.

4.2 rich777 will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your consent or establishing another lawful basis for processing.

5.1 rich777 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you, including account management, transaction processing, and service delivery;
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML/KYC obligations and gaming regulatory requirements;
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights;
• Consent: Processing based on your explicit consent, including for marketing communications and certain cookie uses. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6.1 rich777 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly as necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your financial transactions;
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to assist with regulatory compliance;
• Fraud Prevention Services: Agencies and platforms used to detect and prevent fraudulent activity on the Platform;
• Regulatory and Law Enforcement Authorities: Government agencies, regulators, and law enforcement bodies where disclosure is required by law or court order;
• Technology and Service Providers: Cloud hosting, analytics, customer support, and other technology vendors engaged to support Platform operations, subject to appropriate data processing agreements;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of rich777's business, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy.

6.2 All third parties with whom rich777 shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using your data for any purpose other than those specified by rich777.

7.1 rich777 retains your personal data for as long as your account remains active and for such additional period as is necessary to comply with our legal and regulatory obligations. In general, account and transaction records are retained for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering regulations.

7.2 Where personal data is no longer required for the purposes for which it was collected and no legal obligation requires its retention, rich777 will securely delete or anonymize such data in accordance with our internal data retention schedule.

7.3 Anonymized or aggregated data that cannot be used to identify you may be retained indefinitely for analytical and business improvement purposes.

8.1 rich777 uses cookies and similar technologies (including web beacons and local storage) to enhance your experience on the Platform, remember your preferences, maintain your session, and analyze how the Platform is used.

8.2 The following categories of cookies are used on the rich777 Platform:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled;
• Functional Cookies: Used to remember your preferences and settings, such as language and display options, to improve your experience;
• Analytics Cookies: Used to collect aggregated information about how players use the Platform, helping us identify areas for improvement. Data collected is anonymized where possible;
• Marketing Cookies: Used to deliver relevant promotional content within the Platform. These are only activated where you have provided consent.

8.3 You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. rich777 does not use cookies to track your activity across unrelated third-party websites.

9.1 rich777 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including financial and identity information;
• Strict role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments, vulnerability scanning, and penetration testing;
• Comprehensive incident response procedures for detecting, reporting, and managing data security events.

9.2 While rich777 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying rich777 immediately if you suspect any unauthorized access to your account.

9.3 In the event of a data breach that is likely to result in a risk to your rights and freedoms, rich777 will notify affected players and relevant regulatory authorities as required by applicable law, without undue delay.

10.1 Subject to applicable Philippine data protection law, you have the following rights in relation to your personal data held by rich777:

• Right to Access: You may request a copy of the personal data rich777 holds about you, along with information about how it is being processed;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, such as while a dispute regarding its accuracy is resolved;
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to Object: You may object to the processing of your personal data where rich777 relies on legitimate interests as the legal basis, and where your individual circumstances warrant such objection;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10.2 To exercise any of the rights listed above, please contact the rich777 data protection team at: [email protected]. rich777 will respond to all verified data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case you will be notified of the extension and the reasons for it.

10.3 rich777 will not charge a fee for processing data subject requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

11.1 The rich777 Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. rich777 does not knowingly collect personal data from individuals under the age of 21.

11.2 If rich777 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete such data and close the associated account. Any winnings associated with an underage account will be forfeited.

11.3 If you believe that a minor has registered on the rich777 Platform, please contact our support team immediately so that we can investigate and take appropriate action.

12.1 rich777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date at the top of this Policy indicates when the current version came into force.

12.2 Where changes to this Policy are material, rich777 will endeavour to notify registered players via email or an on-platform notification prior to the changes taking effect. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

12.3 Your continued use of the rich777 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must stop using the Platform and may request account closure in accordance with the Terms & Conditions.

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way rich777 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week via live chat on the Platform.

13.2 For written data protection enquiries, you may reach us at: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line of your email to ensure your enquiry is directed to the appropriate team.

13.3 rich777 aims to acknowledge all privacy-related enquiries within two (2) business days and to resolve complaints within thirty (30) days of receipt. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in the Philippines.